A client was using their own generic insurance coverage for their cargo, when a minor accident occurred at the destination port in China. They needed assistance to check the cargo, review documents with the local authorities, and ensure the safe onward journey of the cargo. A Mandarin speaker was required to assist.

However, whilst claim information was collated and actioned over different time zones, delays occurred adding to increased costs. As the policy was held in Europe, all authorizations had to come directly from the client and, although the claim was minor, there was an excess fee payable of €5,000.